Who We Are

Visions Hotels is a hotel management company with a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations.

We strive to treat our Team Members fairly; to be great brand partners; to be committed and involved in the community we serve; and to be leaders in the hospitality industry.

Every Visions Hotel shares our commitment to superior quality and service and every General Manager is honest and passionate about providing high standards with great results. As a growing organization our passion is serving guests and providing an unforgettable experience.

We create loyal relationships by delivering what was promised with a focus on

  • ACCOUNTABILITY
  • ATTENTION TO DETAIL
  • INTEGRITY

VISIONS
GUIDING PRINCIPLES

Ensuring Financial
Success

Ensuring Financial Success

Maximizing profitability is a combination of strategies to grow top line revenue and to minimize expenses. Revenue-boosting sales efforts are targeted at retaining and growing existing business and finding and cultivating new business. Revenue Management and Expense Control strategies are fully deployed through our entire Operations Team working collaboratively to increase the reach and effectiveness of their efforts. By executing the 4 other Guiding Principles we will maximize profitability.

Community
Service
and Global
Focus

Community Service and Global

Visions Cares is the hallmark name for the umbrella of programs we have aimed at giving back, philanthropically, to our local communities. Specific programs included our Day out with Santa, Home for the Holidays, Fire Victim Stay, Youth Sports Sponsorship, and Local Community Involvement. Our Global Focus, Tiny Smiling Faces, supports over 15,000 children in over 100 schools, in rural India, who lack the basic necessities to advance themselves through education. It is our passion to serve our communities and home and abroad.

Driving Guest Loyalty

Driving Guest Loyalty

We attribute the growth of Visions Hotels to returning guests of our hotels as well as their valuable recommendations to others to stay with us. We have created a signature Visions Impressions program with key items as additional amenities for our guests to enjoy. From a service aspect our Visions 5 Star Program promotes and recognizes above and beyond Wow Guest Service. A great guest experience also involves delivering at a high level on Loyalty Member Recognition and Reward and exceeding our guest expectations when a problem occurs.

Associate
Engagement

Associate Engagement

The team members of Visions Hotels are at the heart of our company. Through associate engagement efforts, we are able to actualize our other Guiding Principles of excellence in Guest Satisfaction, Facilities Presentation, Community Involvement and Financial Performance. Against that backdrop of putting our people first, key elements of our Associate Engagement Guiding Principle are identified as: Staff Empowerment, Open Communication, Recognition and Reward Programs, Growth and Development, Teamwork, and Work-Life Balance.

Presentation
of Our Hotels

Presentation of Our Hotels

We hold each Visions Hotel to rigorous standards of quality including life-safety, facilities maintenance, and associate appearance and professionalism. Safety and security are paramount priorities. Our hotels are operated with a daily focus on cleanliness and overall condition. Our hospitality professionals are dressed for success and deliver Five Star Service to guests. Key elements driving our Presentation of Hotels principle are identified as; Safety Focus, Impeccable cleanliness and Condition, Professional Image, and Brand Quality Assurance Focus.

PROPERTY NAME AWARDS
Best Western Hornell Best Western Directors Award
Hampton Inn Painted Post Lighthouse Award
Hampton Inn Painted Post Circle of Excellence
Hampton Inn Potsdam Lighthouse Award
Hampton Inn Rome Circle of Excellence
Candlewood Suites Elmira IHG Torchbearer Award
Candlewood Suites Horseheads IHG Torchbearer Award
Holiday Inn Express Canandaigua IHG Torchbearer Award
Holiday Inn Express Olean Patriotic Award
Holiday Inn Express Painted Post IHG Torchbearer Award
Holiday Inn Express Painted Post Quality of Excellence Award 
Holiday Inn Express Utica IHG Torchbearer Award
Holiday Inn Express & Suites Buffalo Good Neighbor Award
Courtyard Horseheads Marriott Platinum Award
Fairfield Inn Corning Marriott Gold Award
Fairfield Inn & Suites Greece Marriott Silver Award
Fairfield Inn & Suites Horseheads Marriott Gold Award
Fairfield Inn & Suites Olean Marriott Silver Award
Fairfield Inn & Suites Olean Silver Award
Fairfield Inn & Suites Utica Marriott Silver Award